Zycus Hiring Product Technical Analyst

Check the below link for applying.

Job Description:

Zycus is hiring candidates for the post of Product Technical Analyst.

Job Responsibilities:

• Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
• Be the first point of Contact for Customers having queries/ issues related to Zycus products
• Work  with the Technical Account Management Team to ensure deliverables are  on-time, increase efficiency  and  resolve issues for customers by  coordinating with multiple Teams from Zycus & Customer side to  achieve Customer Satisfaction
• Participate and contribute to  best practices (tools/process), knowledge sharing & find ways to  automate and ideate new things to enhance Customer experience, reduce  manual efforts and suggest new processes
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide  strong technical understanding of Zycus product with the ability to  discuss and demonstrate the Zycus  Solution and how it may be configured  to meet a customer’s business needs.

Eligibility Criteria:

• Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics.

Preferred skill:

• Experience Level: 0-4 years
• Strong written and verbal communication skills.
• Willingness to work in Shifts
• Flexible,  enthusiastic approach to work including a strong desire to learn new  tools & techniques to solve  business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to multitask, learn, execute and excel
• Understanding  of Supply chain operations, e-procurement tools, Incident Management  Tools & knowledge of ITIL concepts will be an added advantage

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