Sat. May 18th, 2024

CompanyZoho
Job RoleTechnical Support Engineer
Salary5.6 LPA
ExperienceFreshers
LocationChennai
QualificationsAny Graduate
Passed out2022/21/20/19/18/17

Check the below link for applying.

Job Description:

Zoho is hiring candidates for the post of Technical Support Engineer.

Job Responsibilities:

  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  • Should be able to build a rapport with the customer, with clear and confident communication.
  • Focus to be on customer satisfaction and first-time resolution.
  • Engaging with the technical team for providing faster resolutions to technical issues.
  • Working closely with the technical content team to identify gaps in the help module.
  • Willingness to work night shifts.

Eligibility Criteria:

  • Any Graduate in any field

Preferred skill:

  • Should have excellent verbal and written communication skills.
  • ready to work for 24*7 shifts with outstanding customer handling skills.
  • good understanding of modern IT management,
  • ITSM concepts, exposure in Microsoft OSs
  • basic networking concepts, knowledge in Windows OS/applications

Process of applying a job:

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  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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