Zoho Hiring Technical Support Engineer

Check the below link for applying.

Job Description:

Zoho is hiring candidates for the post of Technical Support Engineer.

Job Responsibilities:

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Should be able to build a rapport with the customer, with clear and confident communication.
• Focus to be on customer satisfaction and first-time resolution.
• Engaging with the technical team for providing faster resolutions to technical issues.
• Working closely with the technical content team to identify gaps in the help module.
• Willingness to work night shifts.

Eligibility Criteria:

• Any Graduate in any field

Preferred skill:

• Should have excellent verbal and written communication skills.
• ready to work for 24*7 shifts with outstanding customer handling skills.
• good understanding of modern IT management,
• ITSM concepts, exposure in Microsoft OSs
• basic networking concepts, knowledge in Windows OS/applications

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