Wed. Jun 19th, 2024

CompanyWipro
Job Role

IT Service Desk

Salary3.6 LPA
ExperienceFreshers
LocationHyderabad
Qualifications

Any Graduate

Passed out2023/22/21/20/19/18/17

Check the below link for applying.

Job Description:

Wipro is hiring candidates for the post of  IT Service Desk.

Job Responsibilities:

  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

Eligibility Criteria:

  • Any Graduate from any stream

Preferred skill:

  • Team player and quick learner
  • Good Communication- Verbal and Non Verbal skills
  • Multi-Tasking
  • Collaborative working
  • Candidate should have excellent communication. (ENGLISH)
  • Good Knowledge of Laptop/Desktop troubleshooting.
  • Knowledge about VPN/ Windows OS/O365/Active Directory.
  • Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.