Wipro hiring IT Service Desk

Check the below link for applying.

Job Description:

Wipro is hiring candidates for the post of  IT Service Desk.

Main responsibilities:

• Own customer service on a call by call basis, taking end to end responsibility for all service requests
• Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes.
• Understand and proactively operate the escalations procedures
• Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets
• Ensure compliance with quality management, risk management, security policies and procedures.
• Monitor the status and progress of incidents and service requests
• Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention.
• Adherence to policies and procedures, closure of open calls after resolution.

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