Mon. Jun 24th, 2024

CompanyWipro
Job Role

IT Service Desk

Salary7.5 LPA
Experience0-5 yrs
LocationHyderabad / Bangalore / Pune
Qualifications

Any Graduate

Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

Wipro is hiring candidates for the post of  IT Service Desk.

Main responsibilities:

  • Own customer service on a call by call basis, taking end to end responsibility for all service requests
  • Ensure effective management of issues raised through calls, emails, self service and face to face and handle the resulting incidents or Service Requests, using agreed incident management and request fulfilment processes.
  • Understand and proactively operate the escalations procedures
  • Ensure effective management of incidents or service requests, using agreed incident management and request fulfilment processes and consistently meeting agreed SLA targets
  • Ensure compliance with quality management, risk management, security policies and procedures.
  • Monitor the status and progress of incidents and service requests
  • Lead Continual Service Improvement through identification and delivery of process improvements and problem prevention.
  • Adherence to policies and procedures, closure of open calls after resolution.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.