Wipro hiring Customer Service Representative

Check the below link for applying.

JOB DESCRIPTION:

Wipro is hiring candidates for the role of Customer Service Representative.

Roles & Responsibilities:

• Customer Service through calls
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
  time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

ELIGIBILITY CRITERIA:

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)B.Tech/MBA.

Note:– Only shortlisted candidates will receive the call letter for further rounds

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