|Job Role||Customer Service Representative|
Check the below link for applying.
Wipro is hiring candidates for the role of Customer Service Representative.
Roles & Responsibilities:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)B.Tech/MBA.
Note:– Only shortlisted candidates will receive the call letter for further rounds
Process of applying a job:
- First read all the details of a job on this page
- Scroll down and click on APPLY HERE button
- Then it will redirect to company website
- Click on apply button
- Now Fill the form and applydf