Thu. Sep 28th, 2023

CompanyVolvo
Job RoleApplication Support Engineer
Salaryupto 6 LPA
Experience0-1 yr
LocationBangalore
QualificationsBachelor’s Degree
Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

Volvo is hiring candidates for the post of Application Support Engineer .

Job Responsibilities:

  • Monitor VGCS Applications and Solution services.
  • Be available and communicate with end users via telephone and email
  • Respond to and handle calls by phone or email in a professional and efficient manner
  • Attend to functional and technical questions and issues that arise within the applications supported
  • Register and diagnose every call/mail in case management tool by following predefined policies and procedures
  • Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
  • Be responsible for effectively and efficiently managing the relationship with end users
  • Follow defined escalation path for unresolved issues
  • Take necessary actions to expedite the resolution process
  • Provide or communicate the appropriate solution to the customer in a timely manner
  • Adhere to predefines SLAs.

Eligibility Criteria:

  • Bachelor’s degree in computer science or related field
  • Excellent spoken and written skill in English
  • 0-2 years of Technical Support/Application support experience.

Preferred skill:

  • Working knowledge on executing/writing basic SQL queries
  • Basic programming skills in any technology
  • Open to work in shifts – 24×7
  • Excellent communication, phone etiquettes and interpersonal skills
  • Self-initiative, pro-active, hardworking, good attitude and be a team player.

Process of applying a job:

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  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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