Volvo hiring Application Support Engineer

Job Description:

Volvo is hiring candidates for the post of Application Support Engineer .

Job Responsibilities:

• Monitor VGCS Applications and Solution services.
• Be available and communicate with end users via telephone and email
• Respond to and handle calls by phone or email in a professional and efficient manner
• Attend to functional and technical questions and issues that arise within the applications supported
• Register and diagnose every call/mail in case management tool by following predefined policies and procedures
• Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
• Be responsible for effectively and efficiently managing the relationship with end users
• Follow defined escalation path for unresolved issues
• Take necessary actions to expedite the resolution process
• Provide or communicate the appropriate solution to the customer in a timely manner
• Adhere to predefines SLAs.

Eligibility Criteria:

• Bachelor’s degree in computer science or related field
• Excellent spoken and written skill in English
• 0-2 years of Technical Support/Application support experience.

Preferred skill:

• Working knowledge on executing/writing basic SQL queries
• Basic programming skills in any technology
• Open to work in shifts – 24×7
• Excellent communication, phone etiquettes and interpersonal skills
• Self-initiative, pro-active, hardworking, good attitude and be a team player.