Fri. Apr 12th, 2024

CompanySutherland
Job RoleAssociate 
Salary3.3 LPA
ExperienceFreshers
LocationWork From Home
QualificationsHigh School Diploma
Passed out2022/21/20/19/18

Check the below link for applying.

Job Description:

Sutherland Off Campus 2023 is hiring candidates for the post of Associate.

Job Responsibilities:

  • Consultants in this role get to: Strengthen relationships:
  • Support for general billing inquiries. Access customer records and verify customer account information.
  • Identify potential customer needs and recommend solutions.
  • Place follow-up calls to customers to ensure their needs are met in an efficient manner.
  • Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
  • Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
  • Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Eligibility Criteria:

  • High School diploma / any graduate or equivalent 

Preferred skill:

  • Have excellent written and verbal communications
  • Direct client contacts technical support experience
  • Excellent verbal and written communication skills
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, showcased using several applications
  • Experience working with CRM applications (preferred)
  • Ability to be goals oriented
  • Strong communication skills and ability to express ideas clearly

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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