Salesforce Hiring Techforce Analyst

Check the below link for applying.

Job Description:

Salesforce is hiring candidates for the post of Techforce Analyst Intern.

Job Responsibilities:

• Respond promptly to escalations for technical support.
• Provide technical support through Phone, chat and other available channels.
• Installs, configures and troubleshoots hardware including: laptops, workstations,
  printers, phones, video conference units and mobile devices.
• WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
  technologies (LAN/ Broadband/Wireless)
• Support Security Standards (anti-virus/anti-spam/firewall/patching)
• Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
  NOC, Security and other teams to identify and resolve escalations and outages
• Create and maintain user accounts, passwords, data integrity, system access &
  security
• Document case status and provides updates to management and end-users
• Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
• Own IT projects and drive project deliverables for the team
• Handling of Assets including desktop movements/deployments
• Participate in interviewing, training and mentoring junior team members
• Drive quality and adherence to best practices within the team, including delega ing low complexity work to the Helpdesk

Eligibility Criteria:

• BCA/ BSC Degree from any stream
• Excellent verbal and written technical documentation skills

Preferred skill:

• Excellent verbal written communication skills
• Good communication and co-ordination skills
• Strong team player with service-oriented attitude and customer focus
• Strong research and problem solving abilities are required
• Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
  hardware/software and general technology trends
• Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment

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