Wed. Apr 24th, 2024

CompanySalesforce
Job RoleTechforce Analyst
Salary50k Month
Experience0-2 yr
LocationBangalore / Hyderabad
QualificationsBSC
Passed out2023/22/21/20

Check the below link for applying.

Job Description:

Salesforce is hiring candidates for the post of Techforce Analyst Intern.

Job Responsibilities:

  • Respond promptly to escalations for technical support.
  • Provide technical support through Phone, chat and other available channels.
  • Installs, configures and troubleshoots hardware including: laptops, workstations,
    printers, phones, video conference units and mobile devices.
  • WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
    technologies (LAN/ Broadband/Wireless)
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
    NOC, Security and other teams to identify and resolve escalations and outages
  • Create and maintain user accounts, passwords, data integrity, system access &
    security
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Handling of Assets including desktop movements/deployments
  • Participate in interviewing, training and mentoring junior team members
  • Drive quality and adherence to best practices within the team, including delega ing low complexity work to the Helpdesk

Eligibility Criteria:

  • BCA/ BSC Degree from any stream
  • Excellent verbal and written technical documentation skills

Preferred skill:

  • Excellent verbal written communication skills
  • Good communication and co-ordination skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
    hardware/software and general technology trends
  • Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.