Rocket Software Hiring Technical Support Engineer – Copy

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Job Description:

Rocket Software Off-campus hiring candidates for the post of  Technical Support Engineer

Job Responsibilities:

• The Associate Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products.
• The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.
• The Engineer will work as part of a team with minimal direction.

Eligibility Criteria:

• Bachelor’s degree in Engineering from any stream.

Preferred skill:

• Good written and oral communication skill
• Knowledge of the systems development lifecycle
• Individual that quickly analyze, incorporate and apply new information and concepts.
• Diverse and global teaming and collaboration
• Ability to communicate with individuals at all levels in the organization
• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done.

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