Wed. Apr 24th, 2024

CompanyPhonepe
Job RoleQuality Specialist
Salaryupto 6 LPA
ExperienceFreshers
LocationBangalore
QualificationsAny Graduation
Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

  • Interpret and implement Quality Assurance/Quality Management programs
  •  Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
  •  Perform Quality audits and devise procedures and directions for recording and reporting this data
  • Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
  • Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
  • Derive themes and insights basis audits completed that can translate into actionable process improvement items
  • Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
  • Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill

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