Phonepe Hiring Quality Specialist

Check the below link for applying.

Job Description:

• Interpret and implement Quality Assurance/Quality Management programs
•  Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
•  Perform Quality audits and devise procedures and directions for recording and reporting this data
• Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
• Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
• Derive themes and insights basis audits completed that can translate into actionable process improvement items
• Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
• Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill

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