Phonepe Hiring Customer Advisor

Check the below link for applying.

Job Description:

PhonePe Off Campus 2023 is hiring candidates for the post of Customer Advisor.

Job Responsibilities:

• Act with integrity & think customer-first in every interaction

• Handle basic PhonePe account and transaction related queries

• Ability to flex between phone & data channels

• Follow specified process guidelines to bring about resolution

• Build customer trust through their interaction

• Ability to meet hourly & daily productivity goals

• Leverage internal processes and resources to drive resolution

• Escalate appropriately taking support from relevant teams to resolve customer issues

• Recommend process improvements

• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Eligibility Criteria:

• Graduation (10+2+3) is Mandatory
• 0 – 2 years of work experience in a customer-facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

Preferred skill:

• Have excellent written and verbal communications

• Have good learnability

• Be an active listener and deal well with objection

• Have strong customer orientation and ability to adapt/respond to different scenarios

• Be a team player, flexible and open to feedback

• Ability to multitask, prioritise, and manage time effectively

• Should be able to speak in English and Hindi

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2. Scroll down and click on APPLY HERE button
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4. Click on apply button
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