Company | Phonepe |
Job Role | Customer Advisor |
Salary | 8 LPA |
Experience | Freshers |
Location | Bangalore |
Qualifications | Graduation |
Passed out | 2022/21/20/19/18 |
Check the below link for applying.
Job Description:
PhonePe Off Campus 2023 is hiring candidates for the post of Customer Advisor.
Job Responsibilities:
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Eligibility Criteria:
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer-facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Preferred skill:
Have excellent written and verbal communications
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritise, and manage time effectively
Should be able to speak in English and Hindi
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