Sat. May 18th, 2024

CompanyPhonepe
Job RoleAnalyst
Salary8 LPA
ExperienceFreshers
LocationBangalore
QualificationsGraduation
Passed out2022/21/20/19/18

Check the below link for applying.

Job Description:

PhonePe Off Campus 2023 is hiring candidates for the post of Analyst.

Job Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Eligibility Criteria:

  • Graduation (10+2+3) is Mandatory
  • 0 – 2 years of work experience in a customer-facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred

Preferred skill:

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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