Mon. Jun 24th, 2024

Job RoleProduct Support Engineer
Salary6 LPA
Experience0-2 yr
QualificationsBachelor’s Degree
Passed out2023/22/21/20/19/18/17

Check the below link for applying.

Job Description:

Mastercard is hiring candidates for the post of Production Support Engineer.

Job Responsibilities:

  •  Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
  • Validation of CRQ’s using Alerts or Dashboards
  •  Application Performance and Monitoring using Dashboards
  •  Problem Ticket creations & follow-ups for Alerts reductions
  • Alerts/Volumetric reporting (Bi-weekly, Monthly)
  • Participation in TRT/Bridge calls for Critical alert resolution
  •  Soft Skills & Situation Management over the phone call
  • Contribution in Knowledge Management – create/update new or existing SOP
  •  Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
  •  Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
  •  Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
  •  Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
  •  Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
  •  The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
  •  Person should be ready to work in Shifts.

Eligibility Criteria:

  •  Bachelor’s Degree or equivalent work experience.
  • Basic understanding of UNIX scripting
  •  Experience on batch scheduling & Monitoring
  •  Basic understanding of SQL/Oracle or any other relational database.

Preferred skill:

  • Basic understanding of UNIX scripting
  •  Experience on batch scheduling & Monitoring
  •  Basic understanding of SQL/Oracle or any other relational database
  •  Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
  •  Effective problem and troubleshooting skills
  •  Knowledge of ITSM best practices
  •  Effective written and verbal communication skills
  •  Effective interpersonal skills.
    Secondary skills (Good to have) –
  •  Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
  •  Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.