Mon. Jun 24th, 2024

CompanyMastercard
Job RoleProduct Support Engineer
Salary6 LPA
Experience0-2 yr
LocationPune
QualificationsBachelor’s Degree
Passed out2023/22/21/20/19/18/17

Check the below link for applying.

Job Description:

Mastercard is hiring candidates for the post of Production Support Engineer.

Job Responsibilities:

  •  Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
  • Validation of CRQ’s using Alerts or Dashboards
  •  Application Performance and Monitoring using Dashboards
  •  Problem Ticket creations & follow-ups for Alerts reductions
  • Alerts/Volumetric reporting (Bi-weekly, Monthly)
  • Participation in TRT/Bridge calls for Critical alert resolution
  •  Soft Skills & Situation Management over the phone call
  • Contribution in Knowledge Management – create/update new or existing SOP
  •  Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
  •  Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
  •  Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
  •  Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
  •  Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
  •  The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
  •  Person should be ready to work in Shifts.

Eligibility Criteria:

  •  Bachelor’s Degree or equivalent work experience.
  • Basic understanding of UNIX scripting
  •  Experience on batch scheduling & Monitoring
  •  Basic understanding of SQL/Oracle or any other relational database.

Preferred skill:

  • Basic understanding of UNIX scripting
  •  Experience on batch scheduling & Monitoring
  •  Basic understanding of SQL/Oracle or any other relational database
  •  Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
  •  Effective problem and troubleshooting skills
  •  Knowledge of ITSM best practices
  •  Effective written and verbal communication skills
  •  Effective interpersonal skills.
    Secondary skills (Good to have) –
  •  Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
  •  Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix

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  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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