LTI hiring Customer Service Associate

Check the below link for applying.

Job Description:

LTIMindtree Company is seeking candidates for Customer Service Associate.

Job Responsibilities:

• Process Knowledge Ensure detailed knowledge of the products and services offered. Should be able to take ownership of customer queries and provide accurate information.
• Application Knowledge Ensure complete command over the tools and applications used. Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
• Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
• Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred.
• Customer Service Orientation Should have a good understanding of customer service. Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
• Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
• Team player – Should be a team player, display a positive attitude and open to constructive feedback.

Eligibility Criteria:

• Any Graduate from any stream

Preferred skill:

• Good communication Skills and Verbal Skills
• Good analytical and problem-solving skills
• Excellent problem-solving skills
• Strong English(fluency) written and verbal skills

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