Thu. Mar 28th, 2024

CompanyIKEA
Job RoleResolution Generalists
Salaryupto 8 LPA
ExperienceFreshers
LocationHyderabad
QualificationsAny Graduate
Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

IKEA Off Campus 2023 is hiring candidates for the post of Resolution Generalists.

Job Responsibilities:

  • Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand.
  • Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction.
  •  Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention.
  •  Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness.
  •  Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals.
  •  Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly.
  •  Provide feedback on improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs.
  •  Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience.

Eligibility Criteria:

  • Any Graduate from any stream.

Preferred skill:

  •  High level of data/computer proficiency
  •  Motivated by sharing and living the IKEA culture and values
  •  Ability to communicate correctly, confidently and clearly in local language(s) across channels
  •  General knowledge of remote customer behavior across channels as well as of remote customer engagement
  •  Enjoy working in a team with common goals in a sharing and open culture
  •  Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
  •  Passion for home furnishing and people’s life at home
  •  Strong customer service skills and ability to adapt communication depending on channel
  •  Ability to work with others in a team and open to exchange of knowledge and insights
  •  Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time
  •  Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
  •  For internal: Very good knowledge of the IKEA product and service range.
  •  For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
  •  For internal: Strong knowledge about relevant Ingka processes, systems and tools.

Process of applying a job:

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  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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