HSBC hiring Contact Centre Representative

Check the below link for applying.

Job Description:

HSBC is hiring candidates for the post of  Contact Centre Representative.

Job Responsibilities:

• Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Individual  service, quality and sales targets  through proactively introducing customers to new and value adding products and services that meets their needs.
• Targets on efficiency, quality and effectiveness.
• Adherence to documented policies an procedures.

Eligibility Criteria:

• Must have education standard to at least high school diploma and be of a legal working age.

Preferred skill:

• Must be proficient language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Displays patience and empathy.

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4. Click on apply button
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