Mon. Jun 24th, 2024

Job RoleContact Centre Representative
Salaryupto 6 LPA
Experience0-1 yr
LocationWork From Home
QualificationsHigh School Diploma
Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

HSBC is hiring candidates for the post of  Contact Centre Representative.

Job Responsibilities:

  • Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Individual  service, quality and sales targets  through proactively introducing customers to new and value adding products and services that meets their needs.
  • Targets on efficiency, quality and effectiveness.
  • Adherence to documented policies an procedures.

Eligibility Criteria:

  • Must have education standard to at least high school diploma and be of a legal working age.

Preferred skill:

  • Must be proficient language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications.
  • Excellent communication skills and is polite and friendly at all times.
  • Displays patience and empathy.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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