Thu. Sep 28th, 2023

CompanyHP
Job RoleSupport Analyst
Salaryupto 6 LPA
Experience0-1 yr
LocationChennai
QualificationsDegree
Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

HP  Company is seeking candidates for  the Support Analyst Role.

Job Responsibilities:

  • Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.
  • Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.
  • May mentor non-exempt level team members on day-to-day activities.
  • Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
  • Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

Eligibility Criteria:

  • First level university degree with recommended focus in business or finance.
  • Typically 0-2 years of experience in a related field.

Preferred skill:

  • Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Intermediate knowledge of internal processes and policies.
  • Developed understanding of local legal compliance issues.
  • Strong problem-solving and analytical skills.
  • Good teamwork skills.
  • Intermediate time management skills.
  • Developing project management skills.
  • Developing mentoring and coaching skills.

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