Groww Hiring Customer Success Executive

Check the below link for applying.

Job Description:

Groww is hiring candidates for the post of Customer Success Executive.

Job Responsibilities:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.

Eligibility Criteria:

• Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
   
• 50% cutoff – 10th, 12th and Graduation.
   
•  No backlogs and Gap years during education
   
•  Must be fluent in English and Hindi

Preferred skill:

• Familiarity with Object-oriented programming with Microsoft .Net (VB and C#), VBA, Java or similar
• Familiarity with Microsoft SQL Server
• Familiarity with API interaction
• Strong use of Microsoft Office productivity tools including, Excel, Word, Access, PowerPoint.
• Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team.
• Ability to succeed in a collaborative, start-up-paced environment.
• Good business acumen and awareness of business trends.
• High degree of motivation, flexibility and creativity.

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