Thu. Feb 22nd, 2024

CompanyGoogle
Job RoleAnalyst
Salary7.5 LPA
ExperienceFreshers
LocationHyderabad
QualificationsBachelor’s Degree
Passed out2022/21/20/19/18

Check the below link for applying.

Job Description:

Google is hiring candidates for the post of Analyst.

Job Responsibilities:

  • Maintain a positive and professional attitude towards customers. 
  • Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls). 
  • Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
  • Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them. 
  • Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally. 
  • Maintain response and resolution speed as defined by SLOs; 
  • Keep high customer satisfaction scores and follow quality standards in 95% of cases. 
  • Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. 
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues. 
  • Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing. 

Eligibility Criteria:

  • Bachelor’s degree from an accredited institution 
  • Excellent verbal and written English language skills 
  • Strong attention to detail and a proven ability to balance multiple priorities
  • 0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

Preferred skill:

  • Ability to go beyond help center articles and understand the technical system to resolve customer queries
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Any qualification or experience in Digital marketing would be an added advantage 
  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage 
  • We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support our teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about 

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.