Genpact Hiring Process Associate

Check the below link for applying.

Job Description:

Genpact is hiring candidates for the post of Process Associate.

Job Responsibilities:

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end-user
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Exhibit a capacity for critical thinking and analysis.
• Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

 Eligibility Criteria:

• Any graduate degree or equivalent with a strong academic record from any stream.

Preferred skill:

• Good communication and analytical skills.
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer-centric approach
• Excellent proficiency with written English and with a neutral English accent
• Should be able to work on a flexible schedule (including weekend shifts)

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