Genpact Hiring Associate Web Support

Check the below link for applying.

Job Description:

• Creation Of User SSOs For Various Web Portals, On-Boarding Users On The Web Portals Basis User Account/Company Entitlements And Taking Actions Accordingly If Requirements Are Not Met.
• Coordinating With Various Teams For Rectification Of User Account Details In Case Of Data Discrepancy Related/Not Related To Entitlements Basic Company Agreement/ Entitlements
• Handling User Queries(Internal Employees /Contractors & External Suppliers/ Customers) For Web Portals Related To Access/Application Issues/Common Troubleshooting Etc.
• Query Escalation To Various L2 Teams Basis Application. Coordinating With Application Owners Or Product Support Teams/Product Owners Resolution Of Application Issues Reported By Users.
• Drive And Support Continuous Improvement Efforts Through LEAN Philosophy

Skills Required:

• Effective Probing Skills And Analysing / Understanding Skills
• Problem Solving Skills With Customer Centric Approach Demonstrated Proficiency With Written English And With Neutral English Accent
• Customer Support/Service
• Strong Attention To Detail
• Working Knowledge Of Microsoft Tool Like Word, Excel And PowerPoint
• End User Support
• Problem Solving Skills
• Identifying Process Improvements

Process of applying a job:

1. First read all the details of a job on this page
2. Scroll down and click on APPLY HERE button
3. Then it will redirect to company website
4. Click on apply button
5. Now Fill the form and applydf