Sat. May 18th, 2024

CompanyDHL
Job RoleAssociate System Support Analyst
QualificationsBachelors
Experience0-2 yr
Salary6 LPA
Passed out2023/22/21/20/19/18
Job LocationChennai 

Job Description:

 

DHL Company is seeking candidates for  Associate System Support Analyst.

Job Responsibilities:

  • Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
  • Commit to the incident and standard request tickets and resolve according to SLA.
  • Responsibilities include the installation and upgrading.
  • Ensure the team meets SLA for incidents and standard requests.
  • Ensure service calls are addressed and resolved promptly.
  • Provide 1st level desktop support mainly for IT Services Chennai.
  • Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
  • Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
  • Ensure the team meets SLA for incidents and standard requests.
  • Ensure service calls are addressed and resolved promptly.
  • Deliver agreed SLA and high availability

Eligibility Criteria:

  • Bachelor of Computer Science graduate or IT-related discipline.

Preferred skill:

  • Knowledge on performing desktop support for DELL & HP products.
  • Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
  • CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
  • Sound knowledge of troubleshooting processes and methodology.
  • Must possess team spirit; foster openness.
  • Must have good verbal and written communication skills.
  • May require participation in 24 x 7 on-call rotation.
  • Good communication skills and able to interact with people of different cultures and backgrounds.
  • Solid grasp in customer focus – to earn the respect of customers by clearly demonstrating that the needs of the customer have a high priority and reacts positively to their feedback.
  • Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area.
  • Good attitude and responsive behavior.
  • Preferably with working experience in international and multi-cultural environment.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and apply

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.