Deloitte Hiring Customer Support Analyst

Check the below link for applying.

Job Description:

Deloitte Off-campus hiring candidates for the post of Customer Support Analyst.

Job Responsibilities:

• Have passion on technical knowledge learning and be a quick learner
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
• Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
• Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
• Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
• Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.

Eligibility Criteria:

• Any Graduate from Any Stream
• 0-1 Years of work experience

Preferred skill:

• Excellent Customer service (Phone / Chat / Emails)
• Excellent written & verbal skills
• ServiceNow experience preferred
• Exposure to application support, ITIL framework etc.
• Customer Service experience
• Excellent spoken English Language proficiency
• Proficient with MS-Office

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