Company | Concentrix |
Job Role | Representative, Operations |
Salary | upto 6 LPA |
Experience | 0-1 yr |
Location | Bhubaneswar |
Qualifications | Graduate / Undergraduate |
Passed out | 2023/22/21/20/19/18 |
Check the below link for applying.
Job Description:
Concentrix is hiring candidates for the post of Representative, Operations.
Job Responsibilities:
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Eligibility Criteria:
Graduate / Undergraduate in any discipline (may vary basis the job requirement).
Preferred skill:
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
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