Wed. Jun 19th, 2024

CompanyConcentrix
Job RoleQuality Manager
Salaryupto 6 LPA
ExperienceFreshers
LocationChandigarh
QualificationsGraduation
Passed out2023 and below

Check the below link for applying.

Job Description:

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage Call Quality & Client related KPI’s
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the process.
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
  • Provide quality floor support, feedback and refreshers
  • Support the quality and Compliance teams to perform various audits and follow ups based on observations highlighted
  • Run FMEA and compliance audits and health check of the account

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.