| Company | Concentrix |
| Job Role | Quality Manager |
| Salary | upto 6 LPA |
| Experience | Freshers |
| Location | Chandigarh |
| Qualifications | Graduation |
| Passed out | 2023 and below |
Check the below link for applying.
Job Description:
- Drive continuous improvement for Transaction Quality and Delivery
- Manage Call Quality & Client related KPI’s
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the process.
- Drive Process control & Compliance in addition to managing the audit requirements
- Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
- Provide quality floor support, feedback and refreshers
- Support the quality and Compliance teams to perform various audits and follow ups based on observations highlighted
- Run FMEA and compliance audits and health check of the account
Process of applying a job:
- First read all the details of a job on this page
- Scroll down and click on APPLY HERE button
- Then it will redirect to company website
- Click on apply button
- Now Fill the form and applydf
