Sat. May 18th, 2024

 

Company CGI
Job Role service desk Technical Analyst
Qualifications UG/PG degree 
Experience 0-2
Salary 3.7 LPA
Passed out 2022/21/20/19/18/17
Job Location Banglore 

CGI hiring service desk Technical Analyst ,Check the below link for applying.

Job Description:

Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue

Skills:
  • Communication (Oral/Written)
  • Customer Service & Support
  • Problem Solving/DecisionMaking

Duties and responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and apply

APPLY HERE

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