Mon. Jun 24th, 2024

CompanyCapgemini
Job RoleSupport Analyst
Salaryupto 6 LPA
Experience0-1 yr
LocationMumbai
QualificationsAny Graduation
Passed out2023 and below

Check the below link for applying.

Job Description:

  • Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
  • Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
  • Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
  • Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
  • Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
  • Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
  • Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
  • Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
  • Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
  • Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency

Skills Required:

  • Service Now tickets incidents.
  • Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
  • MS Excel analysis and reporting

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  2. Scroll down and click on APPLY HERE button
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  5. Now Fill the form and applydf

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