Capgemini Hiring Service Desk Engineer

Check the below link for applying.

Job Description:

Capgemini Off Campus 2023 is hiring candidates for the post of Service Desk Engineer.

Job Responsibilities:

• Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
• Handling Trouble Tickets in the form of Chat/Service Requests/Emails
• Working towards meeting the defined SLAs for all metrics
• Maximize customer satisfaction through effective solutions delivery
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues

Eligibility Criteria:

• Preferred qualification is B.Tech/BCA/Diploma in IT field
• Should be open to a 24*7 work environment, Rotational shift with rotational week off

Preferred skill:

• Have excellent written and verbal communications
• Should be available to work on Indian Holidays
• Should be good in taking initiatives and responsible enough to handle pressure
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication, presentation skills, inter-personal skills
• Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

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