Sat. May 18th, 2024

CompanyCapgemini
Job RoleService Desk Engineer
Salary5 LPA
ExperienceFreshers
LocationPune/Kolkata/Bangalore
QualificationsB.Tech
Passed out2022/21/20/19/18

Check the below link for applying.

Job Description:

Capgemini Off Campus 2023 is hiring candidates for the post of Service Desk Engineer.

Job Responsibilities:

  • Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Working towards meeting the defined SLAs for all metrics
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues

Eligibility Criteria:

  • Preferred qualification is B.Tech/BCA/Diploma in IT field
  • Should be open to a 24*7 work environment, Rotational shift with rotational week off

Preferred skill:

  • Have excellent written and verbal communications
  • Should be available to work on Indian Holidays
  • Should be good in taking initiatives and responsible enough to handle pressure
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication, presentation skills, inter-personal skills
  • Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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