Wed. Apr 24th, 2024

CompanyCapgemini
Job RoleService Desk Engineer
Salaryupto 6 LPA
Experience1-4 yrs
LocationNoida
QualificationsB.Tech
Passed out2022/21/20/19/18

Check the below link for applying.

Job Description:

Capgemini Off Campus 2023 is hiring candidates for the post of Service Desk Engineer.

Job Responsibilities:

  • We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
  • The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
  • Preferred qualification is B.Tech/BCA/Diploma in IT field
  • Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
  • Should be available to work on Indian Holidays
  • Should be good in taking initiatives and responsible enough to handle pressure
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication, presentation skills, inter-personal skills
  • Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
  • Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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