Company | Capgemini |
Job Role | Contact Support Group |
Salary | 2.75 LPA |
Experience | Freshers |
Location | Bangalore/ Kolkata / Pune |
Qualifications | Graduation |
Passed out | 2022/21 |
Check the below link for applying.
Job Description:
Capgemini Off Campus 2023 is hiring candidates for the post of Contact Support Group.
Job Responsibilities:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected.
Eligibility Criteria:
- Candidates must have completed any 3-year graduation in 2021 & 2022
- Candidates must have completed any 3-year Diploma in 2021 & 2022
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Should be open to sign Service Level Agreement and KPIs
- Candidates must be open to relocate to any location and work in night shifts
Preferred skill:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
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