Wed. Apr 24th, 2024

CompanyBentley
Job RoleTechnical Support Engineer
Salaryupto 7.3  LPA
Experience0-2 yr
LocationKolkata
QualificationsAny Graduate
Passed out2023/22/21/20/19/18

Check the below link for applying.

Job Description:

Genpact is hiring candidates for the post of Technical Support Engineer.

Job Responsibilities:

  • Resolving users’ application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
  • Enabling successful user outcomes through a proactive support (e.g., User Success Program).
  • Building a strong relationship with the user to become a “trusted advisor”.
  • Identify consumption gaps in product and conveying user feedback to product development team.
  • Focus on the adoption of the relevant features of the product set.
  • Identifying and sharing relevant content with the wider user community.
  • Keeping user informed of how and when problems are resolved.
  • Perform follow up, testing, and troubleshooting of products, responsible for appropriate referral to other support and quality assurance areas.
  • Promoting and maintaining a high quality, professional, service & adoption-oriented company image among users.
  • May travel to User sites on occasions.
  • Able to work in different shift hours for Global users (different time zones).

Bentley Recruitment Eligibility Criteria:

  • Any graduate degree or equivalent with a strong academic record from any stream.

Preferred skill:

  • Ability to resolve application problems via Community interactions (forums), telephone and e-mail.
  • Strong technical authoring skills to create high quality knowledge content to enable user self-service.
  • Excellent English verbal and written communication skills with ability to convey complex technical details.
  • Good verbal and written communication skills in any other global language would be advantageous.
  • Must be self-motivated and proactive, possessing strong desire to learn and a team player.
  • Experience in CAD/BIM applications would be added benefit.
  • Civil/Architectural Engineering degree or experience in building, site design, etc. advantageous.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and apply

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