Barclays Hiring Analyst

Check the below link for applying.

Job Description:

Barclays is hiring candidates for the post of Fraud Analyst.

Job Responsibilities:

• Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules 
• May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary.

Eligibility Criteria:

• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher). Relevant years of experience would be preferred.

Preferred skill:

• Experience of working in a customer facing service environment 
• Effective communication skills
• Good typing skills (25-30 word per minute) 
• Skills that will help you in the role:
• Achieving high standards and delivering results with accuracy and attention to detail
• Flexibility in hours of work and ability to work in changing shifts patterns

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