Thu. Feb 22nd, 2024

CompanyAutodesk
Job RoleTechnical Support Specialist
Salaryupto 8  LPA
Experience0-2 yr
LocationBangalore
QualificationsBachelor’s Degree
Passed out2022/21/20/19/18/17

Check the below link for applying.

Job Description:

Autodesk is hiring candidates for the post of Technical Support Specialist.

Job Responsibilities:

  • Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels

  • Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc

  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system

  • Priority handling and escalation of critical issues and monitoring of service level compliance

  • Document support interactions in a company-wide case management system

  • Escalate customer issues to internal teams as required

  • Actively manage the personal backlog of support requests

  • Manage customer expectations by providing timely updates on the progress

Eligibility Criteria:

  • Bachelor’s degree or equivalent in Civil or Architecture

Preferred skill:

  • Working experience on BIM 360, BIM docs etc. and Revit in a production environment

  • Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed

  • Demonstrable strong customer service, troubleshooting, and analytical skills

  • Exceptional team player skills

  • Ability to work in flexible working hours/Shifts. Current shift will be AMER EST.

  • Strong customer service, troubleshooting, and analytical skills

  • Strong written and verbal English communication skills. Additional language skills are advantageous

  • You build strong customer relationships and gain insights into their needs

  • You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations

  • Proven ability to be flexible and learn quickly in a fast environment

 

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