Wed. Jun 19th, 2024

CompanyAmerican Express
Job RoleWFM Analyst
Experience0-2 year
SalaryUpto 10 LPA
Passed out2021/20/19/18/17
Job LocationWork From Home

Check the below link for applying.

Job Description:

American Express Off Campus 2023 is hiring candidates for the post of WFM Analyst.

Job Responsibilities:

  • Posting agreed upon schedules
  • Managing the Scheduling mailbox.  Responding to requests within the targeted SLA.
  • Managing the Real Time mailbox.  Responding to requests within the targeted SLA.
  • Processes schedule exceptions both advanced notice and day of requests.
  • Scheduling training and other BTOP requests.
  • Processing and managing overtime and under time.
  • Timetable management.
  • Achieve daily service level and efficiency goals.
  • Watching real time queues and making real time skilling changes.
  • Supporting the various other Work Force Management roles as needed.

Eligibility Criteria:

  • (if beyond High School or equivalentCollege degree preferred.

  •   Minimum of 2 years call centre experience, minimum 18 months resource scheduling or real time management experience.

Preferred skill:

  • Very good analytical skills, ability to work independently on a frequent basis.
  • Self-motivated and flexible in working hours according to workloads.
  • Extremely accurate in the entering and presenting of data. Essential to this role is data integrity. 
  • WFM Analyst must work with their internal customers to ensure that data on the WFM system (IEX) is accurate with what Operations know to be true. 
  • Partner with forecasting teams to match staff (numbers and skills), forecasted demand, planned absence and known shrinkage into effective working patterns.
  • Ability to work independently. Ability to work the hours of the market being supported.
  • Should have handled at-least one WFM project where Service Delivery isn’t based out of India.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and apply

Leave a Reply

Your email address will not be published. Required fields are marked *

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. Please support us by disabling these ads blocker.