Sat. May 18th, 2024

CompanyAmerican Express
Job RoleOperations Support
Salaryupto 5.7  LPA
Experience0-3 yrs
LocationGurgaon / Mumbai
QualificationsGraduate
Passed out2023 and below

Check the below link for applying.

 

American Express Recruitment  Job Description:

American Express Recruitment is hiring candidates for the post of Operations Support.

American Express Recruitment  Job Responsibilities:

  • This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
  • Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
  • Contribute towards team goals by strictly managing individual productivity & quality targets.
  • Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
  • Understand, determine, and anticipate customer needs and present solutions as appropriate.
  • Demonstrate strong focus on process improvements.
  • Ensure adherence to and compliance with organization policies and audit controls.
  • Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
  • Work on daily inventory towards cases related to merchant services.
  • Keep a close eye on gaps & recommend solutions to plug them.
  • Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

American Express Recruitment Eligibility Criteria:

  • Graduate/Post-Graduate in with any specialization background.

American Express Recruitment Preferred skill:

  • Relevant merchants experience about invoicing and payment reconciliation.
  • Excellent knowledge of Payment & Banking Industry.
  • Excellent oral and written communication skills.
  • Strong interpersonal and coordination skills.
  • Strong and committed customer focus and consistent demonstration of service excellence.
  • Compliance with company policies and procedures.
  • Ability to take independent decision & meet stringent deadlines.
  • Good command over MS Excel, Access & PowerPoint.
  • Strong focus on results.

Process of applying a job:

  1. First read all the details of a job on this page
  2. Scroll down and click on APPLY HERE button
  3. Then it will redirect to company website
  4. Click on apply button
  5. Now Fill the form and applydf

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