|Job Role||Operations Support|
|Salary||upto 5.7 LPA|
|Location||Gurgaon / Mumbai|
|Passed out||2023 and below|
Check the below link for applying.
American Express Recruitment Job Description:
American Express Recruitment is hiring candidates for the post of Operations Support.
American Express Recruitment Job Responsibilities:
- This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
- Contribute towards team goals by strictly managing individual productivity & quality targets.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
- Work on daily inventory towards cases related to merchant services.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
American Express Recruitment Eligibility Criteria:
- Graduate/Post-Graduate in with any specialization background.
American Express Recruitment Preferred skill:
- Relevant merchants experience about invoicing and payment reconciliation.
- Excellent knowledge of Payment & Banking Industry.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Ability to take independent decision & meet stringent deadlines.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results.
Process of applying a job:
- First read all the details of a job on this page
- Scroll down and click on APPLY HERE button
- Then it will redirect to company website
- Click on apply button
- Now Fill the form and applydf