American Express hiring Operations Support

American Express Recruitment  Job Description:

American Express Recruitment is hiring candidates for the post of Operations Support.

American Express Recruitment  Job Responsibilities:

• This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
• Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
• Contribute towards team goals by strictly managing individual productivity & quality targets.
• Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
• Understand, determine, and anticipate customer needs and present solutions as appropriate.
• Demonstrate strong focus on process improvements.
• Ensure adherence to and compliance with organization policies and audit controls.
• Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
• Work on daily inventory towards cases related to merchant services.
• Keep a close eye on gaps & recommend solutions to plug them.
• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

American Express Recruitment Eligibility Criteria:

• Graduate/Post-Graduate in with any specialization background.

American Express Recruitment Preferred skill:

• Relevant merchants experience about invoicing and payment reconciliation.
• Excellent knowledge of Payment & Banking Industry.
• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Strong and committed customer focus and consistent demonstration of service excellence.
• Compliance with company policies and procedures.
• Ability to take independent decision & meet stringent deadlines.
• Good command over MS Excel, Access & PowerPoint.
• Strong focus on results.