American Express hiring Credit Specialist

Job Description:

American Express is hiring candidates for the post of Credit Specialist.

Job Responsibilities:

• Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information. 
• Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails. 
• Responsibilities: Provide accurate and most updated information in response to card member disputes and inquiries. Provide support to internal department’s i.e. Risk Management, Compliance,

 Eligibility Criteria:

• Any graduate degree or equivalent with a strong academic record from any stream.

Preferred skill:

• Good communication and analytical skills.
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer-centric approach
• Excellent proficiency with written English and with a neutral English accent
• Should be able to work on a flexible schedule (including weekend shifts)